We've collected some frequently asked questions so you have quick answers when you have them. Should you have other questions? Our support team will be happy to help.

Where can I find the Bank Transfer information?

Please visit this page for bank transfer information.

What is Payment Due?

This is the remaining amount you must pay after we have confirmed that the seller has sent us the wine you purchased. You can view your outstanding payments in the "Payments Due" section of your account dashboard.

Can I refund?

When your bid failed to match any offer, or you initiated a successful refund, the fund will be returned to you by sending it back via the original route or returned to your wallet depending on different cases.

Generally, we do not offer refunds after confirmation of receipt of the item.

What should I do if I want to return an item?

Once an item is passed to you, checked, and accepted. We will have no legal obligation to accept returns.

If you find problems upon receiving the items at pick-up or from delivery, please refuse from accepting them. Please let our staff knows and contact our support team to verify. We will then document and confirm that you made a valid return request, and keep you updated along the way.

What is the difference between Buy Now and Bid?

As a Buyer, you may browse through our extensive list of offers or search for wines using our search engine. If you would like to purchase wines at the offered price, you can click on the "Buy Now" button to complete the purchase immediately. If you wish to bid at a price that is lower than what is offered, you can click on the "Place Bid" button and enter your bid price and quantity.

How to arrange payout from STOCKVINS Wallet?

Method 1: Direct Bank Transfer

  • Before withdrawing funds from STOCKVINS Wallet, please make sure your bank details have been verified and confirmed, please refer to "Payment Settings" for details.
  • Go to "STOCKVINS Wallet" → "Withdrawal Settings" and select "Transfer to Bank", then you can transfer funds directly to the user's bank account, the transfer may take time, or you need to cooperate with the bank's administrative procedures.
  • The account holder of the bank account must have the same name as the securities account, and withdrawals to another person's bank account are not supported.

Method 2: Check transfer

  • Users can select "Check Transfer" in "STOCKVINS Wallet" → "Withdrawal Settings", please make sure your bank account information in "STOCKVINS Wallet" is accurate first.
  • If the withdrawal method is cheque transfer, it will take one transaction day for the bank to process the cheque after the funds have reached the customer's bank account before it can be used.
How to setup payment?

To facilitate secure and smooth transactions in the future, users can choose to tie their personal bank account to a STOCKVINS wallet to add value to their account, make transactions and withdraw funds anytime, anywhere.

Please go to My Dashboard and then Payment Methods and set up credit card payment via Stripe.

After successful confirmation, you will be able to bind your bank or credit card account to the STOCKVINS wallet.

Why there are deposit and remaining payments on STOCKVINS?

StockVins offers thousands of stocks from over a hundred overseas and local authentic suppliers.

There are a few reasons for charging a 20% deposit first.

  1. As a platform, StockVins is committed to securing the offer.
  2. After you buy or bid on a wine from the exchange market, the item will send to us for the final check.
  3. We want to make sure your liquidity can be benefited from the mechanism.
How do transaction fees work?

We charge a small transaction fee of 4.5% on every transaction.

If you are bidding a wine instead of BUY NOW, the transaction fee will be charged together with the remaining payment according to the final trade amount.

GOOD NEWS: Starting 8 Oct 2020, we will launch a big promotion for everyone. The buyer's commission is now 0%.

What I should know about delivery?

If you have successfully authenticated your address registration (see "Address Registration" for details), you will be able to quickly select a shipping address after each transaction is completed.

You may also request individual items from your wine collection list to be delivered to your home, for which you will be charged an additional shipping fee. Customs duties may also apply to these items as appropriate.

How to set up shipping addresses?

You can add your shipping address in the Addresses section of My Dashboard.

What payment methods are available?

You can either pay by credit card or bank transfer. Your payment will be processed by Stripe if you pay by credit card.

You can also choose to add value to your STOCKVINS wallet by clicking on "Account Settings", selecting "Payment Settings" and clicking "Add Value" to add value to your STOCKVINS wallet with a minimum of HKD 5000 per add value.

Our support team is always available to help ensure the entire purchasing process runs smoothly.

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